AI that speaks your customer’s language- and your business logic.
UNFYD.AI is not just Artificial Intelligence. It’s Customer Experience Intelligence
Think of us as The AI that doesn’t forget your customer. Or your KPIs.
Today’s customers don’t want to “chat with a bot.” They want to be heard. Understood. Remembered. UNFYD.AI delivers just that - a GenAI-powered engine built not just for answers, but for meaningful conversations and frictionless journeys.
Contextual Intelligence
UNFYD.AI doesn’t just respond - it remembers. Because a real conversation isn’t one-off. It’s a series of connected moments. With contextual memory, intent recognition, and adaptive learning, every user interaction builds a smarter, faster, more personalised experience.
Understands real-time user intent
Remembers previous interactions & decisions
Learns and adapts across every session
No more “starting over.” Just seamless, intelligent continuity.
Omnichannel, Without the Mess
Whether the journey starts on WhatsApp, moves to your website, and ends on email - UNFYD.AI carries the thread intelligently across every channel.
Persistent memory across platforms
Unified customer profile across touch-points
Smooth agent handovers when needed
No “Sorry, can you repeat that?” No channel silos. Just fluid CX.
Conversational Excellence
Talk. Type. Tap. It just flows
UNFYD.AI isn’t here to sound robotic. It's designed to talk like a trusted human, understand like a domain expert, and guide like a pro - from objection handling to smart suggestions.
Natural, human-like interactions
Multi-turn dialog management
Voice, chat, and touch input support
Emotionally intelligent, not just accurate
Because good support should feel like a conversation, not a command line.
We aren’t some “sci-fi future tech."
We’re a business-grade, privacy-first, scalable AI - engineered to drive real outcomes:
Higher CSAT
Lower resolution times
More personalised engagement
Less dependency on scripts and menus
One dashboard. Infinite insight.
Tech doesn't have to feel like a different language
When armed with the UNFYD® solutions, you and your partners can design relevant, persuasive experiences for all the right moments and get on the path to profitable growth. That’s why we offer an entire suite of solutions, bound by data, strategy, creativity, and pragmatism.
Meet the Trio That
Powers Your Growth
Marketing Hub
Built for modern marketers, this is where campaigns come alive. Whether you're nurturing leads, segmenting like a pro, or triggering hyper-personalised journeys, the Marketing Hub is your creative cockpit. Plan, execute, and optimise - all in one intelligent space.
Make every impression count with UNFYD.MX
Sales Hub
This is where action meets accuracy. Prioritise selling while UNFYD.AI handles the heavy lifting - from rewriting emails to identifying hot leads. With smart forecasting, intelligent nudges, and streamlined pipelines, the Sales Hub helps you close faster, and scale smarter.
Time to turn conversations into conversions with UNFYD.SX
Service Hub
Because every interaction matters. The Service Hub lets you deliver wow-worthy support across every channel. With contextual insights, automated workflows, and AI-assisted resolution, delighting customers becomes your default. Retain more. Resolve faster.
Build customer loyalty that lasts, with UNFYD.CX
Consistency is no longer an option. It’s the experience UNFYD® provides.
Ready to Elevate Customer Journeys? Partner with UNFYD® & craft experiences that matter.
