Marketing That Moves With the Moment

900
85%

Customers today don’t wait. Theyscroll, click, swipe - and decide in real time. With UNFYD’s Marketing Hub, youget the context, the data, and the AI to meet them right there.
Across every channel. At every moment. With every message that matters.

Marketing That Moves With the Moment

900
85%

Customers today don’t wait. They scroll, click, swipe - and decide in real time. With UNFYD’s Marketing Hub, you get the context, the data, and the AI to meet them right there.
Across every channel. At every moment. With every message that matters.

Customer Data Platform(CDP)

One Customer. One Profile.
All Your Data.

Know your customers like they’re already on a first-name basis.

No more disconnected touchpoints or messy data silos. UNFYD.CDP connects and unifies customer data from across your ecosystem to give you the real picture - not just a spreadsheet.

Explore more
Explore more
  • Maximize agent productivity with one-window access to all service tools
  • Deliver consistent, exceptional customer service across all channels
  • Anticipate customer needs with full visibility into their journey
  • Simplify the agent experience and reduce resolution time

Ingest data from any source - within or outside UNFYD

Reconcile identities and create unified customer profiles

Understand engagement patterns with visual audience dashboards.

AI-Powered Segmentation.

Resolve support cases faster – from anywhere.

Just describe it. We’ll build the audience. Forget SQL and filters. With UNFYD, simply tell us who you want to target - and we’ll generate the segment. It’s like having an AI assistant who knows your audience better than you do.

Explore more
Explore more
  • Smart assignment of cases to the right agent using skill and workload data
  • Streamlined processes that drive consistency and faster resolutions
  • Visual chronology of customer interactions and case context
  • Proactive alerts and omni-channel notifications to keep agents informed

Create segments in minutes using natural language prompts

Automatically match segment attributes - no manual effort

Personalize engagement across messaging, voice, and digital

Proactive alerts and omni-channel notifications to keep agents informed

Behavioral Targeting + Lead Scoring.

Every score is a signal. Every signal, a smarter next move.

Reach the right people. At the right time. For the right reason.
Lead priorities shift. Interests evolve. UNFYD tracks it all in real time and targets at the right time.

Explore more
Explore more
  • Empower agents with voice insights, reducing talk-time and resolution time
  • Offer supervisors enhanced visibility into call quality and agent performance
  • Close cases faster with real-time access to knowledge articles and customer data
  • Seamlessly integrate telephony with your CRM and reduce training overhead

Score leads based on industry, activity, or custom criteria

Tag records for easy keyword-based segmentation

Target users based on in-app behavior, past purchases, or campaign interaction

Data-Driven Customer Journeys.

The result? Journeys that feel less like a funnel and more like a conversation.

Because timing isn’t everything. Context is. UNFYD makes your customer journeys dynamic - not static.

Explore more
Explore more
  • Increase first-call resolution with embedded KB articles for agents
  • Enable self-service across portals, bots, and websites
  • Ensure article accuracy with access control and content workflows
  • Deliver a consistent knowledge experience across platforms

Refresh journeys with real-time data and behavioral triggers

Adjust messaging, timing, and frequency instantly

Predict demographic and behavioral shifts as they happen

AI-Powered Recommendations.

It’s not just automation. It’s intuition.

Your brand, recommending like a pro. We don’t just collect data - we use it. UNFYD.AI understands your customers' intent, preferences, and timing to deliver:

Explore more
Explore more
  • Reduce average handle time (AHT)with instant access to customer profiles
  • Auto-log calls, notes, and follow-ups in the service console
  • Enhance agent efficiency through one-touch call actions

Hyper-relevant product and content suggestions

Offers that actually convert

Unified insight across every engagement.

Personalisation

Individual Insights. Understand the Person Behind the Profile.

Unify data from CRM and third-party sources to build rich digital personas - including demographics, buying behavior, and industry context. Know where they are in their journey, what they want next, and how to serve them best.

Explore more
Explore more
  • Maximize agent productivity with one-window access to all service tools
  • Deliver consistent, exceptional customer service across all channels
  • Anticipate customer needs with full visibility into their journey
  • Simplify the agent experience and reduce resolution time

Understand each customer’s preferences, patterns, and past touchpoints.

Recognise personas by industry, geography, and stage in their journey.

Uncover intent signals and predict the next best step - before they make a move

Cross-Channel Engagement.

Resolve support cases faster – from anywhere.

Deliver 1:1 Experiences at Scale - Every Moment, Every Channel. Be everywhere your customer is - seamlessly.

Explore more
Explore more
  • Smart assignment of cases to the right agent using skill and workload data
  • Streamlined processes that drive consistency and faster resolutions
  • Visual chronology of customer interactions and case context
  • Proactive alerts and omni-channel notifications to keep agents informed

SMS, push notifications, messaging apps - engage where your audience actually lives.

Use geolocation, app behavior, and past activity to send the right message at the right time.

Integrate in-store or kiosk data to create a seamless offline and online experience.

Journey Orchestration.

Acton live data - not guesswork.

Design fluid, intelligent paths for every customer.

Explore more
Explore more
  • Empower agents with voice insights, reducing talk-time and resolution time
  • Offer supervisors enhanced visibility into call quality and agent performance
  • Close cases faster with real-time access to knowledge articles and customer data
  • Seamlessly integrate telephony with your CRM and reduce training overhead

Drag-and-drop your way to beautiful customer journeys.

Automate upsell, cross-sell, onboarding - anything that strengthens the bond.

Personalise moments based on live data, not assumptions.

No-Code Power. Build Custom Experiences

The result? Journeys that feel less like a funnel and more like a conversation.

Because Timing Isn’t Everything. Context Is. UNFYD makes your customer journeys dynamic - not static.

Explore more
Explore more
  • Increase first-call resolution with embedded KB articles for agents
  • Enable self-service across portals, bots, and websites
  • Ensure article accuracy with access control and content workflows
  • Deliver a consistent knowledge experience across platforms

Build your own UI logic, analytics, and workflows - no developers needed.

Retrieve and orchestrate data from any module in your CRM without lifting a finger.

Boost revenue and deliver tailored experiences with dynamic personalisation.

Account Management

Lead Generation & Nurturing. Capture, Qualify, and Convert - All in One Flow.

Capture, qualify, and convert - all in one flow. Design AI-powered landing pages and forms with intuitive drag-and-drop builders. Segment leads based on profile, behavior, and lifecycle stage, then trigger automated, personalised journeys across email, mobile, and messaging. Keep your teams in sync with instant alerts to sales when prospects engage - accelerating conversion velocity.

Explore more
Explore more
  • Maximize agent productivity with one-window access to all service tools
  • Deliver consistent, exceptional customer service across all channels
  • Anticipate customer needs with full visibility into their journey
  • Simplify the agent experience and reduce resolution time

Ingest data from any source - within or outside UNFYD

Reconcile identities and create unified customer profiles

Understand engagement patterns with visual audience dashboards.

Account-Based Engagement. Don’t chase leads. Build relationships.

UNFYD.MX helps you zero in on high-value accounts and engage every stakeholder with relevance. Collaborate seamlessly across marketing, sales, and service with shared data and unified dashboards. Trigger intelligent nudges when buying signals surface - so your teams connect at the perfect moment, every time.

Explore more
Explore more

Key Results

  • Smart assignment of cases to the right agent using skill and workload data
  • Streamlined processes that drive consistency and faster resolutions
  • Visual chronology of customer interactions and case context
  • Proactive alerts and omni-channel notifications to keep agents informed

Create segments in minutes using natural language prompts

Automatically match segment attributes - no manual effort

Personalize engagement across messaging, voice, and digital

Proactive alerts and omni-channel notifications to keep agents informed

Personalised Communication at Scale. One platform. Infinite possibilities.

Build reusable, dynamic content blocks - from emails to forms to messages. Use AI to personalise subject lines, offers, and CTAs based on real-time data. Engage across channels - SMS, WhatsApp, push notifications, and more - to meet customers where they are, with the message they need.

Explore more
Explore more

Key Results

  • Empower agents with voice insights, reducing talk-time and resolution time
  • Offer supervisors enhanced visibility into call quality and agent performance
  • Close cases faster with real-time access to knowledge articles and customer data
  • Seamlessly integrate telephony with your CRM and reduce training overhead

Score leads based on industry, activity, or custom criteria

Tag records for easy keyword-based segmentation

Target users based on in-app behavior, past purchases, or campaign interaction

Lead & Account Scoring. Smarter Prioritisation, Faster Wins.

Take the guesswork out of sales follow-ups. UNFYD.MX uses AI-powered scoring models to surface leads and accounts most likely to convert. Align sales and marketing efforts with a shared view of engagement history, journey stage, and account intent.

Explore more
Explore more

Key Results

  • Increase first-call resolution with embedded KB articles for agents
  • Enable self-service across portals, bots, and websites
  • Ensure article accuracy with access control and content workflows
  • Deliver a consistent knowledge experience across platforms

Refresh journeys with real-time data and behavioral triggers

Adjust messaging, timing, and frequency instantly

Predict demographic and behavioral shifts as they happen

Engagement Analytics. Actionable insights, not just data.

Track engagement across campaigns, accounts, and individual buyers with rich dashboards. Visualise journey touchpoints, optimise targeting, and prove impact with multi-touch attribution models. Enable your teams with the right intel to make smarter, faster decisions.

Explore more
Explore more

Key Results

  • Reduce average handle time (AHT)with instant access to customer profiles
  • Auto-log calls, notes, and follow-ups in the service console
  • Enhance agent efficiency through one-touch call actions

Hyper-relevant product and content suggestions

Offers that actually convert

Unified insight across every engagement.

Intelligence

Unify and Centralise Your Marketing Intelligence

Because fragmented data leads to fractured decisions.

Bring together your data from every channel, every platform-web, mobile, third-party APIs, offline touchpoints-into a single intelligent layer. UNFYD.MX breaks silos and delivers a unified source of truth, so marketers always work with the full picture, not partial insights.

Explore more
Explore more
  • Maximize agent productivity with one-window access to all service tools
  • Deliver consistent, exceptional customer service across all channels
  • Anticipate customer needs with full visibility into their journey
  • Simplify the agent experience and reduce resolution time

Ingest data from any source - within or outside UNFYD

Reconcile identities and create unified customer profiles

Understand engagement patterns with visual audience dashboards.

Real-Time Dashboards & Cross-Channel Analytics

See what’s happening. Know why. Act now.

Track campaign performance in real time with live dashboards that map KPIs, trends, conversions, and spend-vs-revenue metrics across every channel. Whether it's email, mobile, ads, or on-ground activations - visualize results at every step of the journey and pivot with confidence.

Explore more
Explore more

Key Results

  • Smart assignment of cases to the right agent using skill and workload data
  • Streamlined processes that drive consistency and faster resolutions
  • Visual chronology of customer interactions and case context
  • Proactive alerts and omni-channel notifications to keep agents informed

Create segments in minutes using natural language prompts

Automatically match segment attributes - no manual effort

Personalize engagement across messaging, voice, and digital

Proactive alerts and omni-channel notifications to keep agents informed

Predictive Insights & AI-Powered Optimisation

Don’t just look back. Look ahead.

Leverage built-in intelligence to identify what's working, what isn't, and what to do next. From content scoring to performance forecasting, UNFYD.MX’s AI layer helps you automate course corrections, pause underperforming campaigns, reallocate budgets, and even recommend next-best actions - all before you miss a beat.

Explore more
Explore more

Key Results

  • Empower agents with voice insights, reducing talk-time and resolution time
  • Offer supervisors enhanced visibility into call quality and agent performance
  • Close cases faster with real-time access to knowledge articles and customer data
  • Seamlessly integrate telephony with your CRM and reduce training overhead

Score leads based on industry, activity, or custom criteria

Tag records for easy keyword-based segmentation

Target users based on in-app behavior, past purchases, or campaign interaction

Team Collaboration in Real Time

Analytics that connect more than just data.

Your teams can review live campaign performance, annotate dashboards, and communicate across departments - all within the platform. Cut the lag between insight and action. Collaborate instantly to recalibrate messaging, rethink audiences, or shift investments.

Explore more
Explore more
  • Increase first-call resolution with embedded KB articles for agents
  • Enable self-service across portals, bots, and websites
  • Ensure article accuracy with access control and content workflows
  • Deliver a consistent knowledge experience across platforms

Customer Data Platform(CDP)

One Customer. One Profile.
All Your Data.

No more disconnected touchpoints or messy data silos. UNFYD.CDP, connects and unifies customer data from across your ecosystem to give you the real picture - not just a spreadsheet.

Explore more
Explore more
  • Ingest data from any source - within or outside UNFYD
  • Reconcile identities and create unified customer profiles
  • Understand engagement patterns with visual audience dashboards

Know your customers like they’re already on a first-name basis.

Customer Data Platform(CDP)

One Customer. One Profile.
All Your Data.

Know your customers like they’re already on a first-name basis.

No more disconnected touchpoints or messy data silos. UNFYD.CDP, connects and unifies customer data from across your ecosystem to give you the real picture - not just a spreadsheet.

Explore more
Explore more
  • Maximize agent productivity with one-window access to all service tools
  • Deliver consistent, exceptional customer service across all channels
  • Anticipate customer needs with full visibility into their journey
  • Simplify the agent experience and reduce resolution time

Ingest data from any source - within or outside UNFYD

Reconcile identities and create unified customer profiles

Understand engagement patterns with visual audience dashboards.

AI-Powered Segmentation.

Resolve support cases faster – from anywhere.

Just Describe It. We’ll Build the Audience. Forget SQL and filters. With UNFYD, simply tell us who you want to target - and we’ll generate the segment. It’s like having an AI assistant who knows your audience better than you do.

Explore more
Explore more
  • Smart assignment of cases to the right agent using skill and workload data
  • Streamlined processes that drive consistency and faster resolutions
  • Visual chronology of customer interactions and case context
  • Proactive alerts and omni-channel notifications to keep agents informed

Create segments in minutes using natural language prompts

Automatically match segment attributes - no manual effort

Personalize engagement across messaging, voice, and digital

Proactive alerts and omni-channel notifications to keep agents informed

Behavioral Targeting + Lead Scoring.

Every score is a signal. Every signal, a smarter next move.

Reach the Right People. At the Right Time. For the Right Reason.
Lead priorities shift. Interests evolve. UNFYD tracks it all in real time and targets at the right time.

Explore more
Explore more
  • Empower agents with voice insights, reducing talk-time and resolution time
  • Offer supervisors enhanced visibility into call quality and agent performance
  • Close cases faster with real-time access to knowledge articles and customer data
  • Seamlessly integrate telephony with your CRM and reduce training overhead

Score leads based on industry, activity, or custom criteria

Tag records for easy keyword-based segmentation

Target users based on in-app behavior, past purchases, or campaign interaction

Data-Driven Customer Journeys.

The result? Journeys that feel less like a funnel and more like a conversation.

Because Timing Isn’t Everything. Context Is. UNFYD makes your customer journeys dynamic - not static.

Explore more
Explore more
  • Increase first-call resolution with embedded KB articles for agents
  • Enable self-service across portals, bots, and websites
  • Ensure article accuracy with access control and content workflows
  • Deliver a consistent knowledge experience across platforms

Refresh journeys with real-time data and behavioral triggers

Adjust messaging, timing, and frequency instantly

Predict demographic and behavioral shifts as they happen

AI-Powered Recommendations.

It’s not just automation. It’s intuition.

Your Brand, Recommending Like a Pro. We don’t just collect data - we use it. UNFYD.AI, understands your customers' intent, preferences, and timing to deliver:

Explore more
Explore more
  • Reduce average handle time (AHT)with instant access to customer profiles
  • Auto-log calls, notes, and follow-ups in the service console
  • Enhance agent efficiency through one-touch call actions

Hyper-relevant product and content suggestions

Offers that actually convert

Unified insight across every engagement.

Personalisation

One Customer. One Profile.
All Your Data.

No more disconnected touchpoints or messy data silos. UNFYD.CDP, connects and unifies customer data from across your ecosystem to give you the real picture - not just a spreadsheet.

Explore more
Explore more
  • Ingest data from any source - within or outside UNFYD
  • Reconcile identities and create unified customer profiles
  • Understand engagement patterns with visual audience dashboards

Know your customers like they’re already on a first-name basis.

Individual Insights. Understand the person behind the profile.

Unify data from CRM and third-party sources to build rich digital personas - including demographics, buying behavior, and industry context. Know where they are in the journey, what they want next, and how to serve them best.

Explore more
Explore more
  • Maximize agent productivity with one-window access to all service tools
  • Deliver consistent, exceptional customer service across all channels
  • Anticipate customer needs with full visibility into their journey
  • Simplify the agent experience and reduce resolution time

Understand each customer’s preferences, patterns, and past touchpoints.

Recognize personas by industry, geography, and stage in their journey.

Uncover intent signals and predict the next best step - before they make a move

Cross-Channel Engagement.

Resolve support cases faster – from anywhere.

Deliver 1:1 Experiences at Scale - Every Moment, Every Channel Be everywhere your customer is - seamlessly.

Explore more
Explore more
  • Smart assignment of cases to the right agent using skill and workload data
  • Streamlined processes that drive consistency and faster resolutions
  • Visual chronology of customer interactions and case context
  • Proactive alerts and omni-channel notifications to keep agents informed

SMS, push notifications, messaging apps - engage where your audience actually lives.

Use geolocation, app behavior, and past activity to send the right message at the right time.

Integrate in-store or kiosk data to create a seamless offline + online experience.

Journey Orchestration.

Acton live data - not guesswork.

Design fluid, intelligent paths for every customer.

Explore more
Explore more
  • Empower agents with voice insights, reducing talk-time and resolution time
  • Offer supervisors enhanced visibility into call quality and agent performance
  • Close cases faster with real-time access to knowledge articles and customer data
  • Seamlessly integrate telephony with your CRM and reduce training overhead

Drag-and-drop your way to beautiful customer journeys.

Automate upsell, cross-sell, onboarding - anything that strengthens the bond.

Personalize moments based on live data, not assumptions.

No-Code Power. Build custom experiences

The result? Journeys that feel less like a funnel and more like a conversation.

Because Timing Isn’t Everything. Context Is. UNFYD makes your customer journeys dynamic - not static.

Explore more
Explore more
  • Increase first-call resolution with embedded KB articles for agents
  • Enable self-service across portals, bots, and websites
  • Ensure article accuracy with access control and content workflows
  • Deliver a consistent knowledge experience across platforms

Build your own UI logic, analytics, and workflows - no developers needed.

Retrieve and orchestrate data from any module in your CRM without lifting a finger.

Boost revenue and deliver tailored experiences with Dynamic Personalization.

Account Management

One Customer. One Profile.
All Your Data.

No more disconnected touchpoints or messy data silos. UNFYD.CDP, connects and unifies customer data from across your ecosystem to give you the real picture - not just a spreadsheet.

Explore more
Explore more
  • Ingest data from any source - within or outside UNFYD
  • Reconcile identities and create unified customer profiles
  • Understand engagement patterns with visual audience dashboards

Know your customers like they’re already on a first-name basis.

Lead Generation & Nurturing. Capture, qualify, and convert - all in one flow.

Capture, qualify, and convert - all in one flow. Design AI-powered landing pages and forms with intuitive drag-and-drop builders. Segment leads based on profile, behavior, and lifecycle stage, then trigger automated, personalized journeys across email, mobile, and messaging. Keep your teams in sync with instant alerts to sales when prospects engage - accelerating conversion velocity

Explore more
Explore more
  • Maximize agent productivity with one-window access to all service tools
  • Deliver consistent, exceptional customer service across all channels
  • Anticipate customer needs with full visibility into their journey
  • Simplify the agent experience and reduce resolution time

Ingest data from any source - within or outside UNFYD

Reconcile identities and create unified customer profiles

Understand engagement patterns with visual audience dashboards.

Account-Based Engagement. Don’t chase leads. Build relationships.

UNFYD.MX, helps you zero in on high-value accounts and engage every stakeholder with relevance. Collaborate seamlessly across marketing, sales, and service with shared data and unified dashboards. Trigger intelligent nudges when buying signals surface - so your teams connect at the perfect moment, every time.

Explore more
Explore more

Key Results

  • Smart assignment of cases to the right agent using skill and workload data
  • Streamlined processes that drive consistency and faster resolutions
  • Visual chronology of customer interactions and case context
  • Proactive alerts and omni-channel notifications to keep agents informed

Create segments in minutes using natural language prompts

Automatically match segment attributes - no manual effort

Personalize engagement across messaging, voice, and digital

Proactive alerts and omni-channel notifications to keep agents informed

Personalized Communication at Scale. One platform. Infinite possibilities.

Build reusable, dynamic content blocks - from emails to forms to messages. Use AI to personalize subject lines, offers, and CTAs based on real-time data. Engage across channels - SMS, WhatsApp, push notifications, and more - to meet customers where they are, with the message they need.

Explore more
Explore more

Key Results

  • Empower agents with voice insights, reducing talk-time and resolution time
  • Offer supervisors enhanced visibility into call quality and agent performance
  • Close cases faster with real-time access to knowledge articles and customer data
  • Seamlessly integrate telephony with your CRM and reduce training overhead

Score leads based on industry, activity, or custom criteria

Tag records for easy keyword-based segmentation

Target users based on in-app behavior, past purchases, or campaign interaction

Lead & Account Scoring. Smarter prioritization, faster wins.

Take the guesswork out of sales follow-ups. UNFYD.MX, uses AI-powered scoring models to surface leads and accounts most likely to convert. Align sales and marketing efforts with a shared view of engagement history, journey stage, and account intent.

Explore more
Explore more

Key Results

  • Increase first-call resolution with embedded KB articles for agents
  • Enable self-service across portals, bots, and websites
  • Ensure article accuracy with access control and content workflows
  • Deliver a consistent knowledge experience across platforms

Refresh journeys with real-time data and behavioral triggers

Adjust messaging, timing, and frequency instantly

Predict demographic and behavioral shifts as they happen

Engagement Analytics. Actionable insights, not just data.

Track engagement across campaigns, accounts, and individual buyers with rich dashboards. Visualize journey touchpoints, optimize targeting, and prove impact with multi-touch attribution models. Enable your teams with the right intel to make smarter, faster decisions.

Explore more
Explore more

Key Results

  • Reduce average handle time (AHT)with instant access to customer profiles
  • Auto-log calls, notes, and follow-ups in the service console
  • Enhance agent efficiency through one-touch call actions

Hyper-relevant product and content suggestions

Offers that actually convert

Unified insight across every engagement.

Intelligence

One Customer. One Profile.
All Your Data.

No more disconnected touchpoints or messy data silos. UNFYD.CDP, connects and unifies customer data from across your ecosystem to give you the real picture - not just a spreadsheet.

Explore more
Explore more
  • Ingest data from any source - within or outside UNFYD
  • Reconcile identities and create unified customer profiles
  • Understand engagement patterns with visual audience dashboards

Know your customers like they’re already on a first-name basis.

Unify and Centralize Your Marketing Intelligence

Because fragmented data leads to fractured decisions.

Bring together your data from every channel, every platform-web, mobile, third-party APIs, offline touchpoints -into a single intelligent layer. UNFYD.MX, breaks silos and delivers a unified source of truth, so marketers always work with the full picture, not partial insights.

Explore more
Explore more
  • Maximize agent productivity with one-window access to all service tools
  • Deliver consistent, exceptional customer service across all channels
  • Anticipate customer needs with full visibility into their journey
  • Simplify the agent experience and reduce resolution time

Ingest data from any source - within or outside UNFYD

Reconcile identities and create unified customer profiles

Understand engagement patterns with visual audience dashboards.

Real-Time Dashboards & Cross-Channel Analytics

See what’s happening. Know why. Act now.

Track campaign performance in real time with live dashboards that map KPIs, trends, conversions, and spend-vs-revenue metrics across every channel. Whether it's email, mobile, ads, or on-ground activations - visualize results at every step of the journey and pivot with confidence.

Explore more
Explore more

Key Results

  • Smart assignment of cases to the right agent using skill and workload data
  • Streamlined processes that drive consistency and faster resolutions
  • Visual chronology of customer interactions and case context
  • Proactive alerts and omni-channel notifications to keep agents informed

Create segments in minutes using natural language prompts

Automatically match segment attributes - no manual effort

Personalize engagement across messaging, voice, and digital

Proactive alerts and omni-channel notifications to keep agents informed

Predictive Insights & AI-Powered Optimization

Don’t just look back. Look ahead.

Leverage built-in intelligence to identify what's working, what isn't, and what to do next. From content scoring to performance forecasting, UNFYD.MX’s AI layer helps you automate course corrections, pause underperforming campaigns, reallocate budgets, and even recommend next-best actions - all before you miss a beat.

Explore more
Explore more

Key Results

  • Empower agents with voice insights, reducing talk-time and resolution time
  • Offer supervisors enhanced visibility into call quality and agent performance
  • Close cases faster with real-time access to knowledge articles and customer data
  • Seamlessly integrate telephony with your CRM and reduce training overhead

Score leads based on industry, activity, or custom criteria

Tag records for easy keyword-based segmentation

Target users based on in-app behavior, past purchases, or campaign interaction

Team Collaboration in Real Time

Analytics that connect more than just data.

Your teams can review live campaign performance, annotate dashboards, and communicate across departments - all within the platform. Cut the lag between insight and action. Collaborate instantly to recalibrate messaging, rethink audiences, or shift investments.

Explore more
Explore more
  • Increase first-call resolution with embedded KB articles for agents
  • Enable self-service across portals, bots, and websites
  • Ensure article accuracy with access control and content workflows
  • Deliver a consistent knowledge experience across platforms

AI-Powered Segmentation.

Just Describe It. We’ll Build the Audience. Forget SQL and filters. With UNFYD, simply tell us who you want to target - and we’ll generate the segment. It’s like having an AI assistant who knows your audience better than you do.

Explore more
Explore more
  • Create segments in minutes using natural language prompts
  • Automatically match segment attributes - no manual effort
  • Personalize engagement across messaging, voice, and digital

You dream it, we’ll deliver it - directly to the right audience.

Personalisation

Zero-Copy Data Access. Unify without duplication.

Access and activate non-CRM orthird-party data without copying or migrating it. Power everything from emailcontent to agent alerts with a unified profile - updated in real time.

    Account Management

    Marketing ROI, Amplified. Optimize every campaign. Justify every spend.

    Unify marketing and business data to understand what’s working - and what’s not. Use AI to normalize, enrich, and interpret performance across channels. From content effectiveness to channel ROI, get a complete view of your pipeline health and growth opportunities.

      Intelligence

      Measure. Learn. Scale. Repeat.

      Intelligence isn’t a feature. It’s a mindset.

      With UNFYD.MX, analytics isn’t the final step - it’s the engine behind every decision. Understand performance at every stage, scale what works, and continuously improve with data that’s as dynamic as your customers.

        Higher Engagement. Smarter Spend. Better ROI.

        With a single source of truth and truly personalized journeys, UNFYD.MX, helps you:

        • Optimize campaign spending
        • Drive conversions across all channels
        • Build brand love, one intelligent touchpoint at a time

        Let’s Keep the Momentum Going.

        • From personalized engagement to powerful conversions, your next stop is the Sales Hub. Track every lead, close deals faster, and let UNFYD.AI, handle the grind while your team focuses on selling.
        • And once they’re in - serve them like never before with our Service Hub. Centralized queries, intelligent ticketing, and delight at scale -because great experiences don’t stop after the sale.

        Explore Sales & Service Hub - where engagement becomes loyalty.

        Let’s Keep the Momentum Going.

        From personalised engagement to powerful conversions, your next stop is the sales Hubs. Track every lead, close deals faster, and let UNFYD.AI, handle the grind while your team focuses on selling.

        And once they’re in - serve them like never before with our Sales Hub. Centralised queries, intelligent ticketing, and delight at scale -because great experiences don’t stop after the sale.

        Meet the Trio That
        Powers Your Growth

        Marketing Hub

        Built for modern marketers, this is where campaigns come alive. Whether you're nurturing leads, segmenting like a pro, or triggering hyper-personalised journeys, the Marketing Hub is your creative cockpit. Plan, execute, and optimise - all in one intelligent space.

        Make every impression count with UNFYD.MX

        Explore more
        Explore more

        Sales Hub

        This is where action meets accuracy. Prioritise selling while UNFYD.AI  handles the heavy lifting - from rewriting emails to identifying hot leads. With smart forecasting, intelligent nudges, and streamlined pipelines, the Sales Hub helps you close faster, and scale smarter.

        Time to turn conversations into conversions with UNFYD.SX

        Explore more
        Explore more

        Service Hub

        Because every interaction matters. The Service Hub lets you deliver wow-worthy support across every channel. With contextual insights, automated workflows, and AI-assisted resolution, delighting customers becomes your default. Retain more. Resolve faster.

        Build customer loyalty that lasts, with UNFYD.CX

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